How To Get Technical Support
In the event that you would experience a technical error, send an email to: Anthony Mitchell, Technical Assistant (mitchella@susqu.edu) and cc: goprogram@susqu.edu with a subject starting with “Technical Support" providing the following information of the unexpected system behavior you would like to report:
Some issues may require escalation to the software vendor for resolution.
- Date and time of the occurrence(s)
- Description of the occurrence(s)
- Path navigated in the system (e.g. My Applications > GO Short - GalapaGOs > Application Questionnaires)
- Any available screenshots of encountered error messages (or other visual representations)
Some issues may require escalation to the software vendor for resolution.