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How To Get Technical Support

In the event that you would experience a technical error, send an email to: Anthony Mitchell, Technical Assistant ( and cc: with a subject starting with “Technical Support" providing the following information of the unexpected system behavior you would like to report:
  • Date and time of the occurrence(s)
  • Description of the occurrence(s)
  • Path navigated in the system (e.g. My Applications > GO Short - GalapaGOs > Application Questionnaires)
  • Any available screenshots of encountered error messages (or other visual representations)
You will receive a response confirming receipt of your request for technical support within 1-2 business days.

Some issues may require escalation to the software vendor for resolution.