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What to Do in an Emergency during GO - Students

The word “emergency” is broad in meaning; it can include any number of situations and number of individuals. Because of this, the GO office defines an emergency as the following: illness/injury requiring emergency medical personal, assault/mugging, sexual assault, arrest, missing persons, death, natural disaster, civil unrest, and catastrophic incident.

What to Do in an Emergency during GO - Students
  • In the case of a life-threatening emergency, travelers should call the LOCAL EMERGENCY NUMBER (the 911 equivalent in the host country). This number was a required element of your pre-departure materials.
  • In the case of a medical issue, students should see the nearest and best medical care provider available immediately. Students should contact their international insurance company for additional support and assistance.
    • All SU students are enrolled in EIIA insurance when they have committed to their GO Program
      • Detailed information about the EIIA coverage is on your GO Application on your GO portal and on the EIIA webpage
      • EIIA International ID Card (as of 10.31.2020)
      • If you need to use EIIA insurance, please contact with a description of your situation and the case number after you have contacted EIIA for assistance. 
    • GO Long students may have an additional insurance provider from their program or may have enrolled in an additional insurance (such as GEO Blue)
  • In the event of sexual harassment or assault, please report to the SU Title IX coordinator and call your on-site staff/partners (host emergency number or program director). If you are unable to reach them, call SU Public Safety – +1-570-372-4444
    • Note that laws and reporting of sexual harassment or assault varies by country. Your host institution/program will have the most up-to-date information. Additional resources include
    • The GO Program can assist in the cross-cultural aspect, as much as possible. Note that the in-country contacts are the best resource that you have. Please contact us through:
  • In the event of a political, social, or natural emergency, the GO Program will be in close contact with the on-site coordinators and offices and students who may be impacted. Where necessary, the GO Program will coordinate with our international insurance provider to respond to individual and group emergencies.
    • If you are able to message GO Program, please contact us confirming your status ASAP through the following methods:
      • (note that this e-mail is monitored Mon-Fri 8:30-5:00 EST)
      • in-office hours (8:30-5:00 EST Monday-Friday): +1-570-372-4697
      • after hours: +1-570-372-4444
For any emergency*, contact onsite staff or partners first. Then contact the GO Program:
  • (note that this e-mail is monitored Mon-Fri 8:30-5:00 EST)
  • in-office hours (8:30-5:00 EST Monday-Friday): +1-570-372-4697
  • after hours: +1-570-372-4444
Please also remember to contact your personal emergency contact(s) so they know you are safe.

 β€‹β€‹In the event of an emergency, students may also want to contact the nearest U.S. consulate or embassy. This is especially true in the case of arrest. You can locate a list through the U.S. Department of State's Emergencies website. In addition, the U.S. Department of State's Bureau of Consular Affairs in Washington, D.C. aids Americans needing emergency assistance. The Overseas Citizens Services telephone number is 1-888-407-4747 (from the U.S. & Canada) or 001-202-501-4444 (from overseas). You can find information on what the U.S. Department of State can do in the case of an emergency on their website

*Note that missed deadlines, delayed or canceled flights, personal communication issues, and non-emergency international insurance questions are NOT considered emergencies.

*adapted from the University of Minnesota GO SAFE website